Eye Tracking Laboratory

University of Pavia

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B11 - Help

Issue Definition

The presence of a menu or a page explaining the meaning of the elements used to navigate within the e-learning course may be useful to help users to understand the functionalities of the navigational tools before starting to use the system.

Guideline Text

1. Design carefully the Help tool:
1.a Consider its purpose in terms of target users’ benefit, first;
1.b Consider the most critical points in terms of course navigability, course organisation and comprehension.

2. The Help tool should be always easy to access:
2.a Place the Help in such a way it can be easily accessed from all course pages;
2.b The position of the Help tool symbol should be always the same throughout the Course.

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